SHIPPING
UK Only
Europe and Worldwide coming soon.
Any enquiries please contact us using the contact form.
AGE LIMIT REQUIRED
YOU MUST BE 18 YEARS OR OLDER TO PURCHASE OUR INK. By purchasing our ink products you are agreeing to being over the age of 18.
RETURNS
Are You Unhappy With Your Product?
If, for whatever reason, you are not happy with your Sub ink online purchase, we will gladly issue a full refund, to the original credit card, for any unopened/used merchandise returned to us within 14 days from the date of purchase or date of shipping for our pre-order products.
Please note that we cannot offer exchanges or refunds on any opened or used products. This does not affect your statutory rights. Don’t forget to obtain proof of posting, as we may not be able to process your refund or replacement in the rare event that your package is lost in transit.
Faulty Product Returns
We hand-check every item to ensure they arrive in pristine condition. We would be very sorry to hear that your product is imperfect in any way. For quality assurance purposes, we request that you return the item in question, as we cannot comment on products we do not receive.
We recommend that you obtain a certificate of postage and receipt so you can track your parcel and so that postage costs can be refunded in the event of a faulty product. We will then arrange for a replacement product to be sent to you, or if you prefer, a full refund.
The First Step Is To Let Us Know
Please email [email protected] or get in touch via our Contact page with all the details regarding your request.